Start with a bounded use case
Choose a workflow with a clear input, permitted data, expected result, and escalation path. A narrow, testable scope is easier to review than a broad promise to automate an entire operation.
Protect sensitive information
Healthcare organizations should determine whether a proposed tool may receive protected health information, what agreements and controls apply, and how access and retention are managed. Public website forms should never be treated as a secure channel for patient records.
Keep people accountable
AI output should be monitored against defined quality measures, with people able to review, correct, pause, and escalate activity. The technology supports an approved process; it does not replace organizational responsibility.
Next step: Explore responsible AI services.
